At Salado Cafe, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with Salado Cafe through our website, cafés, franchise outlets, and subscription services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and delivery address provided during order placement or subscription sign-up.

  • Payment Information: Billing details and secure payment card data for processing transactions.

  • Account Information: Login credentials, profile preferences, and order history for registered users.

1.2 Non-Personal Information

  • Device Information: IP address, browser type, operating system, and device identifiers when you visit our website or mobile app.

  • Usage Data: Pages visited, time spent on the site, and browsing behavior to enhance user experience.

  • Location Data: General location for delivery services or personalized recommendations, if location services are enabled.

2. How We Use Your Information

We use the collected data for:

2.1 Service Delivery

  • Processing orders and ensuring accurate, timely delivery.

  • Managing subscriptions and personalizing meal preferences.

  • Facilitating in-store services at Salado Cafe outlets.

2.2 Customer Support

  • Responding to inquiries, complaints, and feedback.

  • Providing order updates, delivery notifications, and account-related communications.

2.3 Marketing and Promotions

  • Sending newsletters, offers, and updates about new menu items (with your consent).

  • Analyzing customer trends and preferences to create tailored campaigns.

2.4 Operational Improvement

  • Enhancing website functionality, app experience, and service efficiency.

  • Monitoring usage patterns for quality assurance.

2.5 Legal Compliance

  • Complying with laws, regulations, and obligations.

  • Preventing fraud, unauthorized access, and other illegal activities.

3. Sharing Your Information

We may share information with trusted third parties only when necessary:

3.1 Service Providers

  • Payment processors, delivery partners, and technical teams for seamless operations.

  • Marketing agencies and analytics providers for targeted promotions.

3.2 Franchisees

  • Sharing relevant details with franchise-managed outlets for order fulfillment and support.

3.3 Legal Obligations

  • Disclosing information if required by law or to protect Salado Cafe’s rights.

3.4 Business Transfers

  • In case of a merger, acquisition, or sale, customer data may be transferred to the new entity.

  • We do not sell or rent personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies to:

  • Remember preferences and past orders.

  • Analyze website traffic and enhance performance.

  • Provide personalized recommendations and ads.

Note: You can manage cookies via browser settings. Disabling cookies may affect site functionality.

5. Data Security

We use robust measures to protect your data:

  • Encrypted payment processing.

  • Secure servers and firewalls.

  • Regular audits to maintain compliance with industry standards.

While we strive to ensure security, no system is 100% secure.

6. Data Retention

We keep your data as long as necessary for the purposes outlined or as required by law. Afterward, data is securely deleted or anonymized.

7. Your Rights

You can:

  • Access & Correct your information.

  • Request Deletion of your data, subject to legal obligations.

  • Opt-Out of marketing communications at any time via “unsubscribe” or customer support.

  • Request Data Portability where feasible.

For requests, contact us at info@saladocafe.com.

8. Third-Party Links

Our site/app may link to third-party websites. Salado Cafe is not responsible for their privacy practices and encourages reviewing their policies before sharing personal information.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If discovered, such data will be promptly deleted.

10. Updates to This Policy

Salado Cafe may update this policy at any time. Updates will be posted here with the revision date. Continued use of our services means acceptance of the changes.

11. Contact Us

For privacy-related questions or requests, reach us at:

  • Email: info@saladocafe.com

  • Address: Salado Cafe Head Office, ABH Capital B Wing -403 & 404, 4th Floor, Phase 11, Sharanpur Road, Infront of Ramayan Bunglow, Nashik-422005

We value your trust and remain committed to safeguarding your privacy. Thank you for choosing Salado Cafe!