Welcome to Salado Cafe! These Terms and Conditions govern your access to and use of our website, services, and products, including those offered through our dine-in cafés and franchise outlets. By using Salado Cafe’s services, ordering our meals, or subscribing to our plans, you agree to follow the terms outlined below. Please read them carefully, as they describe your rights and responsibilities.

General Terms of Service

Salado Cafe operates a network of dine-in cafés and franchise-managed outlets dedicated to delivering fresh, nutritious, and flavourful meals. While we strive for consistency and high quality, minor variations may occur due to regional ingredient sourcing, local preferences, and operational differences. By engaging with our services, you acknowledge and accept these variations.

Subscription Plans

We offer subscription plans for customers who want convenient, regular access to our healthy meals.

  • Plan Enrollment: Subscriptions must be purchased through our official website or authorized outlets. Full payment is required upfront for the chosen duration (weekly, monthly, or yearly).

  • Renewal & Cancellation: Plans auto-renew unless cancelled at least 7 days before the renewal date. Refunds for cancellations apply only to unused portions and are subject to review.

  • Plan Modifications: Changes to meal preferences must be requested at least 48 hours before the scheduled service.

  • Non-Transferable: Subscriptions are personal and cannot be transferred or shared.

Franchise-Managed Outlets

Many of our outlets are operated by independent franchisees.

  • Franchise Operations: Franchisees must follow Salado Cafe’s standards, menus, and policies, but we are not responsible for their daily operations or employment practices.

  • Customer Concerns: Issues or disputes at franchise outlets should be directed to the respective franchisee. We can help facilitate communication if needed.

  • Ownership Disclaimer: Menu items, offers, and services may vary between franchise locations.

Cafés and Dine-In Services

Our dine-in cafés offer an enhanced experience with exclusive menu items and offers.

  • Pricing & Menu Variations: Prices and menu items may differ from franchise outlets due to operational costs and local conditions.

  • Promotions: Café-specific offers or loyalty programs may not apply to subscription plans unless stated otherwise.

  • Health & Safety: We prioritize hygiene and safety. Please report any concerns directly to café management or customer support.

Refunds & Cancellations

  • Subscription Refunds: Refunds are available for unused portions of a subscription plan at our discretion.

  • Order Refunds: Refunds apply to incorrect or undelivered orders reported within 24 hours.

  • Cancellations: Orders can be cancelled only before preparation begins. Once an order is in progress, it cannot be cancelled.

Food Quality & Safety

We are committed to sourcing premium ingredients and upholding the highest food safety standards.

  • Ingredient Sourcing: We rely on trusted suppliers, though availability may vary. Substitutions may be made when required.

  • Allergen Information: Please inform us of allergies or dietary needs when ordering. While we take precautions, cross-contamination is possible, and we cannot be held liable for allergic reactions.

Intellectual Property

All website content — including text, graphics, images, and trademarks — is owned by Salado Cafe and protected by copyright. Unauthorized use or reproduction is prohibited and may lead to legal action.

Privacy & Data Protection

Your personal data is safe with us.

  • Data Usage: We use your data solely for processing orders, subscriptions, and customer communication.

  • Third-Party Sharing: We only share your data with trusted partners when necessary (e.g., for deliveries).

  • Security Measures: We employ advanced security protocols, though no system is entirely immune to cyber risks.

Limitation of Liability

We are not liable for:

  • Indirect or consequential damages arising from the use of our services.

  • Issues caused by third-party delivery services or franchise-managed outlets.

  • Variations in quality due to factors beyond our control, such as ingredient availability or regional differences.

Amendments

Salado Cafe may update these Terms and Conditions at any time. Continued use of our services means you accept the revised terms.

Governing Law

These terms are governed by the laws of India. All disputes will be handled by the courts in Nashik, Maharashtra.

Need Assistance?

For queries or support, please contact:
Email: info@saladocafe.com

Thank you for choosing Salado Cafe — where healthy eating meets flavour and experience!